What is your refund policy?

All of our meals and Products are backed by a 100% customer satisfaction guarantee. If you are dissatisfied with a meal, an ingredient, or a product for any reason, please contact us at customercare@tk.co or 844-485-FOOD (3663) within (7) business days after delivery. We will issue a credit voucher or refund for that meal, ingredient, or product, if applicable. Refunds are issued back to the original method of payment minus any delivery fees. We may require the return or photographic documentation of the meal, ingredient, or product with which you are dissatisfied before providing any refund or credit voucher.

Return policy for Terra’s Kitchen nutrient-rich protein

Unopened, undamaged containers of Terra’s Kitchen nutrient-rich protein may be returned. Customers should contact customercare@tk.co to obtain a return label. A $15 re-stocking fee will be incurred and a refund will be issued within 72 hours of receipt of returned product. The customer will be notified via email when the refund, less the restocking fee is processed.